Last updated: February 10, 2025
We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in all of our apps — no phone calls required, no questions asked. You can cancel your Dyad subscription by going to the Dyad Academy accounts page.
Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.
If you can cancel your subscription, you can keep using your account until your paid period expires. Then the account will be automatically downgraded into a free account.
We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you just started a new billing cycle, contact us for a refund. We’ll treat you right.
We may cancel accounts if they have been inactive for an extended period.
We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.
Adapted from Basecamp open-source policies / CC BY 4.0